Question 1

Why choose Positive Outcomes Psychology?

Accepted Answer

Our team of psychologists are highly qualified, experienced, and committed to providing excellent psychological services, specialising in EMDR, to support clients in managing trauma, anxiety, and other mental health challenges. Appointments are available at our convenient Gold Coast location, with a focus on providing unique care for each client.

Question 2

What does Positive Outcomes Psychology support?

Accepted Answer

Our psychologists have experience with & evidence based tools to support:

Trauma
Childhood Trauma & abuse
Post Traumatic Stress Disorder (PTSD)
Anxiety
Phobias
Obsessive Compulsive Disorder (OCD)
Depression
Panic Attacks and Panic Disorders
Adjustment Disorder
Chronic Pain and Disease
Addiction
Eating Disorders
Grief and Bereavement
Autism Spectrum Disorder (ASD)
Attention Deficit/Hyperactivity Disorder (ADHD)
Sleep Disorders
Cognitive Disorders
Developmental and Learning Disorders
Sports Psychology
Life Coaching​

Question 3

How do I book an appointment with a psychologist?

Accepted Answer

To book an appointment with one of our psychologists, simply contact us by phone on 0408 455 449 or submit the form here and we will contact you as soon as possible.

Question 4

How long is each psychology session?

Accepted Answer

Sessions are typically between 50 and 60 minutes. Longer sessions may be available as requested and discussed with your psychologist.

Question 5

Do I need a referral to see a psychologist?

Accepted Answer

You do not need a referral to see a psychologist. However, to access Medicare rebates, a referral from a General Practitioner or Psychiatrist is required, without a Mental Health Care Plan sessions will be privately billed. You may claim Private Health Insurance through your health fund directly and receive a rebate depending on your level of cover. If you are referred by a third party (e.g., WorkCover), referral information must be provided when making your appointment.

Question 6

What are the benefits of a Mental Health Care Plan from my GP?

Accepted Answer

A Mental Health Care Plan is prepared by your GP to support you in accessing psychological treatment. With a Mental Health Care Plan, you may be eligible to receive Medicare rebates for psychology sessions. Most clients can access up to 10 individual sessions per calendar year, typically starting with an initial referral for 6 sessions. Your GP can then review your progress and provide a further referral for an additional 4 sessions if appropriate. A Mental Health Care Plan allows your psychologist and GP to work collaboratively to support your care. You do not need a Mental Health Care Plan to see our psychologists, however without one you will not receive a Medicare rebate and sessions will be privately billed.

Question 7

Am I eligible for a Medicare rebate?

Accepted Answer

Under the federal government’s Better Access to Mental Health Care Initiative, eligible clients can receive a rebate from Medicare for psychological services. To qualify, your General Practitioner or Psychiatrist must assess you and provide a Mental Health Care Plan, after which you can be referred to a psychologist. Once a Mental Health Care Plan has been completed, you may be eligible for a Medicare rebate for up to 10 sessions per calendar year.

Question 8

How is confidentiality maintained?

Accepted Answer

We understand that clients are often concerned about privacy and confidentiality. Any information disclosed to us, for example case notes, records, and psychological test results, is kept confidential and cannot be shared without your consent.

If it becomes necessary to share information with another professional, you will be consulted first and asked to sign a release of information. There are some legal limitations to confidentiality, which can be discussed with your psychologist.

Frequently asked questions